Privacy Policy

Last updated:

1. Introduction

Freshshinemobili (ABN: 74 159 367 799) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our approach to handling your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name and contact details (email address, phone number, postal address)
Information about your home and organisation needs
Payment and billing information when you purchase our products or services
Communication records when you contact us
Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and device information
Browser type and version
Pages visited and time spent on our website
Referring website addresses
Location data (general geographic area)

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our organisation services and products
To process payments and manage your account
To communicate with you about your enquiries, bookings, and services
To send you information about our services, promotions, and updates (with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and resolve disputes
To protect our rights, property, and safety, and that of our customers

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees and contractors who need access to perform their duties
Third-party service providers who assist us in operating our business (e.g., payment processors, IT support)
Professional advisers such as lawyers, accountants, and auditors
Government authorities when required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls limiting who can view personal information
Secure storage of physical and electronic records
Staff training on privacy and data protection

6. Your Rights Under the Privacy Act 1988

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal requirements)
Opt out of receiving marketing communications
Lodge a complaint about our handling of your personal information

6.1 Accessing Your Information

To request access to your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days. In some circumstances, we may charge a reasonable fee to cover the cost of providing access.

6.2 Correcting Your Information

If you believe the personal information we hold about you is inaccurate, incomplete, or outdated, please contact us to request a correction. We will take reasonable steps to correct the information promptly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your personal information may be transferred to and stored in countries outside Australia where our service providers are located. When we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the Australian Privacy Principles.

11. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely destroy or de-identify it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached your privacy or have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address: 1/19 Ryde Rd, Pymble NSW 2073, Australia
Phone: +61 414 425 210
Email: help@freshshinemobili.world